Tenant FAQs

• References and the referencing procedure

• What happens if you are successful in obtaining tenancy?

• Contents insurance

• Moving day


• The referencing procedure

Processing the application, including carrying out the referencing procedure normally takes about 3 - 5 working days, as long as you can provide us with all the information we have asked for. Should we encounter problems, they are likely due to:
• Application forms not being completed correctly or fully
• Problems in clarifying your employment, particularly from larger organisations or Local Authorities / Public Service employers
• Difficulties in obtaining landlord references

You can help us by completing the application form(s) as thoroughly as possible with up up-to to-date information and contact details.
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• If you are successful in obtaining the property

If your application is successful, we will confirm a date to move in and arrange an appointment to meet you at either our office or the property on the move-in day. We will also need one month’s full rent in cleared funds by the day you are going to move in and you will be required to pay your deposit in full. We can accept payment in the form of a cheque (payable Direct Valuations Ltd and subject to 10 days clearance), bankers draft, bank transfer or cash. In the week leading up to your move-in date, we will draw up your tenancy agreement. This will need to be signed by all tenants before you move into the property. We will arrange an appointment for you to come into our office, to sign these agreements. If you have a guarantor, you will also need a signed deed of guarantee.
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• Contents insurance

Completing a tenancy on a Direct Lettings property is subject to having Tenant’s Contents insurance in place. Direct Lettings offers an insurance option and each policy is competitively priced and offers cover not only for Tenant’s possessions, but also a level of cover for Landlord’s fixtures and fittings. This extra cover gives both Landlords and Tenants peace of mind in knowing that any damages can be claimed on your insurance policy instead of being deducted from your deposit. Your letting coordinator is able to discuss with you the levels of cover available and the competitive prices.
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• Moving day

On your moving day, we or your Landlord will meet you at the property to hand over the keys and take your meter readings. At the same time, you will be provided with an inventory that needs to be checked and completed during the first few days at your new home. We will also need to collect a standing order form for future rent payments, and your completed insurance application. If you have seen a property you wish to apply for, get in touch and we will send you an application form.

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PLEASE NOTE: You will need to complete an application form for each individual applying.